Frequently Asked Questions

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Answers to Frequently Asked Questions

If you have questions about using this website, ordering our services, or preparing your files for uplaod we are happy to provide you with the answers. If the answer to your question is not listed here on this page please feel free to contact us.

Why is Each Song a Separate Project?

When you enter more than 1 song the calculator creates another project to allow for any combination of Audio Mixing or Audio Mastering Services in the checkout cart. If you have any questions please contact us.

What is the Standard Cost for Mix Down?

A Stereo Master is 2 Tracks. When you enter more than 2 tracks the calculator creates a mixing project to allow for any combination of Audio Mixing with or without Audio Processing Services in the checkout cart. The stand price for up to 16 track to be mixed down is $XXX.XX. An additonal fee applies up to 24 tracks. More than 24 tracks is special pricing negotiated through our sales team.

What is the Difference Between Mixing and Mastering?

Basically, mixing is the step before mastering that involves adjusting and combining individual tracks together to form a stereo audio file after mixdown. The stereo file is then mastered, which ensures that the various songs are clearly polished and form a cohesive whole on an album.
Mixing is putting everything you have recorded together to complete your song(s). This includes adding EQ and compression, volume adjustments, adding effects, editing flaws, pitch correction and so on. Think of mixing as putting the puzzle together, putting together the parts of what you have recorded, making sure everything hangs together right while also adding the finishing touches on things. When mixing is completed, you should be pleased with the way the song sounds and feel confident that you don’t need to add anything else musically.

Mastering is adding sparkle and shine to your music. In a very basic sense, when you master your album, you’re making sure that song one doesn’t blow out the speakers while song two is barely audible – in other words, you want the levels of the songs to be similar and you want a general sense of cohesiveness to your recording, It also add the finishing touches to the song to bring it to its highest potential, making as loud as possible without distorting and making the song sound big and strong while sounding wider and clearer to emerge you in its sound. No song should be without mastering!

PLEASE NOTE: Mastering is reccomended only for songs that have been properly mixed. Mastering does not alter or change any problems in your mix. Before having your song mastered, you should be 100% satisfied with your mix. For Mixing and Mastering packages, visit the Services page.

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What is Sound Designing?

Sound design is the process of recording, acquiring, manipulating or generating audio elements; Beats, Loops, Sound Effects. It is employed in a variety of disciplines including filmmaking, television production, theatre, sound recording and reproduction, live performance, sound art, post-production and video game software development.

When Do You Need This Done: Standard or Rush?

Standard time to return your project is 4-5 business days. This is the most cost-effective plan.

We do offer rush delivery for all services. An additional fee will apply for Express Services. Pricing is based on a per song fee:
3 DAYS – +20% of your total
2 DAYS – +40% of your total
1 DAY – +60% of your total

What Do I Need to Tell You About My Project?

Please provide as much information as possible about your project including what sound you want to achieve, where your music will be played or uploaded, etc.

Why Do I Need a Reference Song?

Because it helps us understand what you want.

Why Do I need to Select File Types and Versions?

Your music will sound better on YouTube, SOUNDCLOUD, and iTunes if it is created to take advantage of the individual service. We know what the big players want and we can optimize your song to sound fantastic on a specific service, or to sound great on any service.

About Promo Codes and Coupons

If you have a promotional code you may enter it on the shopping cart page during checkout to receive a discount on your order.

How Long Will it Take to Mix or Master My Material?
For Mixing, Current turnaround time is to receive your FIRST Mix(es) for review, completion of this service depends on how many revisions are needed after you review your first mix. Once you are satisfied with the mix(es), The files will be packaged and delivered by e-mail.

For Mastering, Current turnaround time is to receive your completed Masters, completion of this service depends on how many revisions are needed after you review your Masters. Once you are satisfied with the Masters, an email notice will have a link to download the files.

For Mixing and Mastering, Current turnaround time is to receive your FIRST Mix(es) for review, completion of this service depends on how many revisions are needed after you review your first mix. Once you are satisfied with the mix(es) it will be sent to the mastering house for mastering, once completed, the files will be packaged and delivered by e-mail.

Current turnaround time for Mixing

Current turnaround time for Mastering

Turnaround time for Revisions — 5 Days.

Turnaround time for Radio Edits — 5 Days.

All orders are rendered on a first come first serve basis. This goes for Major and Indie artists.

All turnaround times stated on our website or by e-mail are only an estimation. In any event, the turnaround time may be extended any time after purchase. Rush Delivery may or may not be available.

How Can You Mix and Master for Such a Low Price?
Our prices are reflective of our low operating expense and the high volume of projects we receive. And by receiving projects via mail or the internet, we can avoid the pitfalls of having to schedule appointments or sessions with the client, allowing us to produce work beyond “ordinary” studio hours. This, in turn, means a much lower price to our clients.
What type of payments do you accept?
For online payments, any Major Credit or Debit Card, and Paypal are accepted. Western Union, Bank Transfer, and Prepaid Credit / Debit cards are NOT accepted.
So you will work until I am 100% satisfied?
Yes, it’s true. I will continue to revise your mix / master until you are totally satisfied with the final result. Once you hear your mix or master, if there are things you want to change about it, simply call or email me with your change requests and we implement those changes and send you another updated mix or master using either your free or purchased revisions. Simply put, you will get a mix / master that is of the highest possible sound quality available.

For Mixes I will revise small details such as volume changes and and other adjustments free of charge. If you need changes such as vocal / instrumental replacement, track layout changes, any effect changes or a revision to a mix after its been Mastered will be an extra $50 for a revision.

Also check out what satisfied clients say on our testimonials.

I believe in keeping my customers happy. If you are unsatisfied I am willing to to make any small changes and adjustments free of charge (Before Mastering). unfortunately once a service is paid for we can not make refunds.

What Makes eMasterSound Mix & Master Better Than The Rest?
We are the leader in Online Mixing and Mastering and have been the first to provide this breaking new service to the entire world. Before us the only way artists would be able to have their music Professionally Mixed and Mastered was to book and pay for both an hourly (if not multiple) studio session(s) and an engineer. We we’re the FIRST to provide the same professional services online for more than half the cost and at the comfort of your own home. Our company began in 2010, since then we’ve been the #1 Online Mixing and Mastering Service for 6 years straight. Unfortunately being number 1 has its consequences, since starting the company there have been lots of other Mixing and Mastering websites popping up all over the internet, most being run by engineers who truly have no professional experience in their craft but are just looking to make a quick buck and leaving YOU with unprofessional results. Most of these sites have cloned everything we’ve built to LOOK like the real deal but are really just horrible copies. Its rare to find a company who truly cares about the artist. Our services are low priced because we care more about the music than the money. We enjoy our job and enjoy satisfying our clients. We dedicate our time learning your needs and doing everything we can to give you a product you can be proud of for years to come. Our team wants to build long lasting relationships with our clients and wants to see everyone succeed. You are guaranteed to get this at eMasterSound.com and we have the clients, testimonials, reviews and most of all the WORK to prove it. We are the original and always will be. For True Professional Online Mixing and Mastering there is only ONE name you can TRUST.
How Do Revisions Work?
Revisions are changes or edits you would like made to your Mix & (or) Masters once they have been sent to you.

Each mixing package includes a certain amount of revisions.

The revisions phase is designed for minor adjustments to what was mentioned in the original mixing form.

Turn around for revisions are 5 business days (Though are sometimes delivered sooner depending on the studio schedule).

Below are the details of what IS and IS NOT included in your allowed revisions:

What is covered:

Adjustments to instructions mentioned on the mixing form, that perhaps aren’t exactly how you envisioned them. You’d like the volume of an instrument and/or vocal adjusted. You’d like effects adjusted (i.e. more reverb, less delay).

What is NOT covered:

Does not include adding any new instruction that was not mentioned in the original Mixing Form Does not include arrangement changes: Things like creating drops, stop effects and mutes New file submissions are not included (Vocal files or instrument files).

You have up to 5 days from the time we send your mix to request any free revisions. After each revision, you have 2 days to request another free revision. after the said days, you project is considered complete and you can no longer have the option to use any remaining free revisions. If you want a revision after your project has been completed you will need to order a new revision at the pricing provided on the services page — Services & Pricing

Once You approve your main mix, there is no longer the option to have anything changed in the mix (without incurring additional fees), even if you still have not used up all revisions.

What is your refund policy?
eMasterSound.com services are electronic non-tangible irrevocable goods.

We believe in keeping our customers happy. If you are unsatisfied with your results we are willing to make any small changes and adjustments free of charge (Before Mastering). For bigger adjustments, you will be able to use your Free Revision(s) or order a revision add-on (To find out which services include free revisions visit www.eMasterSound.com)

Unfortunately, we do not issue refunds once an order has been placed at www.eMasterSound.com. However, we may issue credits for our services in the amount determined by us if a refund is requested. These credits can only be redeemed up to 5 days after being offered. As a customer, you are responsible for understanding this upon purchasing any service from us. By processing an order at www.eMasterSound.com, you automatically agree to all of these terms listed. If you have any questions, please contact us and we will be happy to answer them for you.

Client Understanding and Responsibility:

Client is responsible for reading and understanding the entire terms and conditions and refund policies. Client is also responsible for overviewing the FAQ page and making sure all questions and concerns are answered before making an order at www.eMasterSound.com

By making payment at www.eMasterSound.com, the client states they have read and agreed to our Terms & Conditions and Refund Policy.

eMasterSound, LLC. (www.eMasterSound.com may at any time, without notice to you and in its sole discretion, amend this policy from time to time and the changes are not prorated. Please review this policy periodically.

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